Free Click + Collect Geelong. $7 delivery across Australia. AfterPay avail on orders $80+

Shipping + T&C's

Shipping

  • We have a flat rate shipping charge of $7 across Australia
  • Click and Collect is available for free from our Geelong bakery 48 Kidman Avenue, Belmont. Select this option at checkout, and I will email you once your order is ready to be collected. Pick up days are Thursday, Friday and Saturday Sunday during our open hours
  • Melbourne deliveries of freshly baked goods (Cakes, Pupcakes, Donuts and Dessert Boxes) are $15. Wednesday deliveries: Hoppers Crossing, Point Cook, Werribee and nearby suburbs. Thursday deliveries: Carolyn Springs, Deer Park, Melton, Bacchus Marsh and nearby suburbs. Melbourne deliveries start 2nd December 2020. Bookings must be made at least 1 week in advance
  • Please allow up to 5 business days for your order to be made for your pooch and dispatched. I try my best to get orders dispatched within 48 hours of your order being placed. However, as I run a physical store as well, sometimes this is not possible. 
  • Please note: a lot of our products are handmade by 1 person. During peak times, please allow up to 10 business days for your order to be dispatched 
  • We cannot guarantee postal delivery times once your order has been picked up by our couriers or dropped off at Australia Post.
  • Your tracking link will be e-mailed to you 
  • If you have ordered a pre-order item, your pre-order item will be dispatched from the date mentioned on the product listing. Any non pre-order items that you have purchased in the same order, will all be dispatched along with the pre-order item. They will not be sent separately. 
  • We offer AfterPay for orders over $60
  • AfterPay is not available for Birthday Cakes,  Pupcakes or Donuts

Returns and Refunds

  • No refunds or returns unless products are faulty or damaged. You will need to provide proof that the product was damaged before you received it
  • No refunds or returns if your pet doesn't like a particular treat
  • We do not accept cancellation of orders unless for a good reason (e.g. death of said pet). If we approve your cancellation, cancelled orders have a 10% restocking fee. This fee covers website and AfterPay/Card/PayPal fees. This fee will be deducted from your total refunded amount. You cannot cancel your order once it has been sent to you.
  • Please note: a lot of our products are handmade by 1 person. During peak times, please allow up to 10 business days for your order to be dispatched